Privacy & Cookies

Privacy & Cookies

Andrew Clague („ Andrew Clague", "we", "our", "us") and its subsidiary companies respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with.

WHY WE COLLECT CUSTOMER INFORMATION

Andrew Clague collects customer information to communicate with our customers about our brand, products, services, and promotions as well as to facilitate purchases from our website. We collect information including your name, e-mail and postal address that you provide to us when you register or make a purchase. We also monitor site use and traffic patterns to improve our website design and the products and services we offer. Andrew Clague recognises that it must maintain and use customer information responsibly.

WHAT OTHER INFORMATION DO YOU COLLECT?

We collect two types of information about you.

1. If you opt-in to receive further information, offers and promotions from us either by email or post, we collect and store your contact details relevant to the way you have asked to be contacted
2. During your browsing experience, we may collect anonymous data as per the terms of our cookie policy. This we call non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.
   

YOUR DATA

If you contact us or register your details, we will provide a link to the Privacy Policy and consent button for the collection of your personal data. You can choose to register only for the purpose of making contact or additionally to receive information about further offers, marketing and promotions.

YOUR RIGHTS

Your data and information is yours to control as you wish. At any time you have the right to:

1. Access to the personal data we hold about you. Any access request may be subject to a small fee.
   
2. The correction of your personal data when incorrect, out of date or incomplete.
   
3. That we stop using your personal data for direct marketing
   
4. That we stop any consent-based processing of your personal data after you withdraw that consent.

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

You have the right to stop the use of your personal data for direct marketing purposes at any time. You can write to us or email ou can also click the unsubscribe link on our emails.

In cases where we are holding your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue holding your personal data until the issue is resolved.

HOW LONG DO YOU HOLD PERSONAL DATA?

For data collected during a transaction, be is a sale or return of goods we will hold your data for no more than 6 years from the end of the company last financial year, this is to comply with HMRC accounting rules. For information collected during a marketing sign up we will hold this until you request to be removed from our database. You can at any time do this after sign up by either using the email opt out at the bottom of an email or by contacting us.

IS MY PERSONAL INFORMATION SAFE?

Andrew Clague utilises the latest Secure Server Software (SSL) and is fully compliant to ensure that all personal information remains private and secure.

Andrew Clague will not rent or sell your e-mail address or personal details for any reason. We treat customer confidentiality with the highest priority. By registering your information with us, you consent to Andrew Clague sending correspondence regarding the website and our stores to the e-mail address that you have registered. If you have registered to receive email newsletters from us, you can remove your email address from our list at any time by using the links in the emails we send you to log onto your account to change your preferences. Alternatively, you may contact us to request removal. Please include your e-mail address along with your full name and we will remove you from our mailing list. Please allow 7 working days for the full removal process to take place. Andrew Clague complies with the standards, procedures and requirements detailed in the Data Protection Act.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure those third-party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

COOKIES

The Andrew Clague website (andrewclague.co.uk) uses cookies to distinguish you from other users of our website. This helps us to provide you with the best possible experience when you browse our website and also allows us to improve our site by identifying possible errors and generic browsing behaviours. All cookies collected by our site are anonymous and will not be used to personally identify you. By continuing to browse the site, you are agreeing to our use of cookies.

We use cookies to assist with transactions, target marketing and to identify traffic activity around our site. From time to time we may also share this information with third parties for the purpose to advertise our services to you on other sites, these partners will use the cookies as set out in this policy and at all times this data shall remain fully anonymous and specific to your browsing device.

Using cookies for this purpose limits the number of times you see an advertisement as well as helping us measure the effectiveness of any advertising campaign.

Whilst like most other websites use anonymous cookies to help improve the user experience, analytics and to show targeted information after your visit we understand you may not want to receive this, it is possible to turn off cookies in your browser settings although parts of our website may not work as they should.

YOUR CONSENT

By visiting the Andrew Clague website, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

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